1. General Refund Policy
At TiketWala, we strive to provide a seamless booking experience. However, tickets purchased on our platform are generally subject to a strict no-refund policy, unless expressly stated otherwise by the specific merchant, event organizer, or venue.
Before confirming your purchase, please carefully review your booking details, including the date, time, venue, and quantity, as mistakes cannot always be rectified later.
2. Cancellations
Tickets once sold cannot be exchanged, cancelled, modified, transferred, or refunded. You shall not make any request for modifications in the ticket, including changes in date, time, location, or category, unless the merchant has specifically enabled such features for your booking.
3. Event Changes or Cancellations
If an event, park, or experience is cancelled, postponed, or significantly altered by the merchant or organizer, the merchant is responsible for establishing the refund or exchange policy.
If the merchant authorizes a refund, TiketWala will facilitate the process on their behalf. In such cases, only the base ticket price is refundable. Booking fees, convenience fees, and transaction charges are non-refundable.
4. Refund Process
When a refund is approved and processed, it will be credited back to the original method of payment used during the transaction. Please allow 5-7 business days for the refund to reflect in your bank account, credit card, or wallet, depending on your bank's processing times.
5. Contact & Support
For any questions regarding refunds or cancellations, please contact our support team.