1. Information Collection
We collect information to provide better services to all our users. The types of personal information we collect include your name, email address, phone number, payment details, and location data, which you provide when registering an account, making a booking, or contacting customer support.
We also collect technical data automatically, such as your IP address, browser type, device information, and interactions with our platform using cookies and similar technologies.
2. Use of Information
The information we collect is used to:
- Process and manage your bookings, transactions, and ticket delivery;
- Provide customer support and respond to inquiries;
- Improve, personalize, and optimize our platform and services;
- Send you promotional offers, newsletters, and critical updates (you can opt out of marketing communications at any time);
- Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
3. Data Sharing
We do not sell your personal data. We may share your information with:
- Merchants and Organizers: We share booking details with the organizers of the events or venues you book to ensure smooth entry and service delivery.
- Service Providers: We work with third-party vendors, such as payment processors (e.g., Razorpay) and email/SMS delivery services, who process data on our behalf.
- Legal Authorities: We may disclose information if required by law, regulation, or legal process to protect our rights or the safety of our users.
4. Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Contact & Support
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.